Frequently Asked Questions | LINK Necklaces, design your own charm necklace

WHERE DO YOU SHIP FROM? AND HOW FAST ARE YOU?

All orders are thoughtfully put together by our LINKers in our studio in Harrison, NY. At the end of the day we walk over to the Harrison post office where your order starts its journey to your doorstep.

PROCESSING TIME
Orders are processed Monday thru Friday - excluding US national holidays, Black Friday, and Boxing Day (December 26th). We usually ship orders out within 2 to 3 business days. During holidays and sales please allow for 4 to 5 business days for your order to ship.

PRIORITY PROCESSING AND MAIL
You can choose USPS Priority mail at checkout. Your order will go to the front of the line, and typically ships the same day when the order is received Sunday thru Friday before 11am EST. Orders received after 11am will typically ship the next day. Orders received after 11am EST on Friday and over the weekend ship on Monday.

WILL I GET IT IN TIME FOR MOTHER'S DAY?

We ship nationwide from NY with USPS Ground Advantage or Priority Mail.

The last day to order to get it in time for Mother's Day is Thursday May 1st with USPS Ground Advantage (FREE shipping on orders $75+). The last day to order with USPS Priority Mail depends on your location, but we recommend placing your order by Monday, May 5th. When selecting USPS Priority Mail at checkout, please add an extra shipping day for processing time.

PLEASE NOTE: While we do our best to ensure timely processing and shipping, we have no control over USPS services. The USPS has stated on their website that delivery times are not guaranteed.

WHAT ARE THE DOMESTIC SHIPPING FEES AND DELIVERY TIMELINES?

Shipping costs and speed within the USA: USPS only
(Plus 2 to 3 business days processing time)

Standard Processing & Shipping: FREE on all orders $75+
- Ships with USPS Ground Advantage mail
- Arrives 2 to 5 days (excluding Sundays) after processing

Standard Processing & Shipping: $4.75 on orders up to $75
- Ships with USPS Ground Advantage
- Arrives 2 to 5 days (excluding Sundays and holidays) after processing

Priority Mail = Priority Processing & Shipping
Your order will go to the front of the line, and typically ships the same day when the order is received Sunday thru Friday before 11am EST. Orders received after 11am will typically ship the next day. Orders received after 11am EST on Friday and over the weekend ship on Monday.
- USPS Priority mail takes 1 - 2 days (excluding Sundays and holidays) after processing
- Shipping cost calculated based on shipping address

Priority Mail Express = Priority Processing & Shipping
Your order will go to the front of the line, and typically ships the same day when the order is received Sunday thru Friday before 11am EST. Orders received after 11am will typically ship the next day. Orders received after 11am EST on Friday and over the weekend ship on Monday.
- Takes 1 - 2 days (excluding Sundays and holidays) after processing
- It is USPS's fastest service, offering guaranteed overnight or 2-day delivery with money back guarantee
- Shipping cost calculated based on shipping address

Additional Information
- USPS Ground Advantage and Priority delivery times are NOT guaranteed
- Insurance of value of purchase is included
- Shipping cost includes shipping and handling
- All shipping fees are in USD

SHIPPING T IMES
These are our estimated shipping times (plus 2 to 3 business days processing time). Please note that delivery times as shown during checkout are NOT guaranteed by USPS, UPS and DHL.
- USA: 1 - 5 days (depending on selected shipping method)
- Canada: 1 - 15 days (depending on selected shipping method)
- Other countries: 5 -28 days (depending on selected shipping method)

WHAT ARE THE INTERNATIONAL SHIPPING COSTS AND DELIVERY TIMELINES?

We ship worldwide from our studio in Harrison, NY with USPS, UPS or DHL. However there are some countries we are unable to ship to.

International shipping costs and speed: DHL or UPS
(Plus 2 to 3 business days processing time)
- Shipping via USPS (post office) does not include a door-to-door tracking number. The tracking number is only till the first stop across the border. Using USPS is at your own risk.
- Shipping via UPS or DHL does include a door-to-door tracking number
- Shipping cost calculated based on shipping address
- Shipping cost includes shipping, handling & insurance
- Import duties calculated at time of check-out
- Shipping time shown at check-out
- DHL or UPS delivery times are NOT guaranteed
- We do not pay for return shipping. Click here for full return policy.

Import duties and/or taxes international shipments
For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. Taxes and duties are assessed by customs and other local government entities, not by LINK Necklaces. The recipient is responsible for payment and the costs (if any) will show at checkout.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Email with Tracking Number
Once your order is packed and ready to ship, you’ll receive a tracking number via email.

Log into your account
Can't find the email? Log into your LINK account (no password needed) by clicking here. You will find all your order information in one spot.

CAN I CANCEL OR UPDATE MY ORDER? OR CHANGE THE SHIPPING ADDRESS?

Our LINK Team works hard to get your order shipped out as quickly as possible. If you want to cancel or update your order please contact us ASAP via text or email. If your order has not been processd yet or is still in the USPS mailing bag in our studio we should be able to catch it in time.

Did your order via the Facebook or Instagram platform?
We’d love to update your order, but when orders are placed via Facebook or Instagram our hands are tied. Unfortunately, these platforms do not allow us to make any changes once an order is submitted (these big corporations sure make things tricky for small businesses sometimes).

914 222 0609
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

WHAT SHOULD I DO IF MY TRACKING NUMBER KEEPS SHOWING 'IN TRANSIT'

It usually takes USPS 2 to 5 days to deliver once we drop it off at the post office, but every now and then it takes a bit longer. Unfortunately we have no control over the service of the USPS. The USPS considers a package lost 20 days after the order was shipped. We're all about happy LINKing, so know that you'll always get your order. Please get in touch with us if it is taking too long.

914 222 0609
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

IT SAYS MY ORDER HAS BEEN DELIVERED, BUT I DIDN'T RECEIVED IT

We're sorry to hear that your package is missing. It is rare that a package is lost, but it does happen occasionally. And it's not uncommon for packages to show up a few days later. It's always a good idea to contact your local post office to ask if they perhaps know what happened. Unfortunately we have no control over the service of the USPS. If your package hasn't shown up after a few days, please get in touch with us.

914 222 0609
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

WHAT IS THE RETURN POLICY AND IS IT FREE?

Return Requirements
- Items must be unworn and undamaged
- Chains must include their clasp
- Items must be returned within 30 days of delivery
- Items must be returned in a bubble mailer
- The return must include name and order number
- To request a return click here
- $4.75 flat rate shipping fee via USPS

These items are not returnable:
- Items from Treasure Box Sale
- Gift Cards

Shipping fees are non-refundable

HOW DO I RETURN PIECES?

Use a bubble mailer to return the unworn items and include a note with your name and/or your order number. We do not refund items received outside the 30 day return period and shipping fees are non-refundable.

There are two ways to return items.
ONE:
Log into your LINK account (no password needed) by clicking here and request a return. This will give you the convenience of printing a USPS return shipping label at home.
- $4.75 flat rate return shipping via USPS, includes tracking
- This fee will be deducted from your refund amount
- No restocking fee
- This option is only available for returns within the USA
- Final sale items: Treasure Box sales items cannot be returned

TWO:
You can purchase a return label from a carrier of your choice and use the return address below to return your items. We recommend a tracking service when returning products as unfortunately we cannot be held responsible for any postal losses. We will however always try to help to resolve any issues.
LINK
219 Harrison Avenue Suite #206
Harrison, NY 10528

WHAT IS YOUR EXCHANGE POLICY?

We do not offer exchanges. You can return items within 30 days of delivery. We usually process the refund within a few days of receiving the package (Mon thru Friday, excluding holidays). After that it can take your bank up to 10 business days to have the amount show in your account. You can order another item whenever it's convenient for you.

Get in touch with us if you want to exchange:
914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

HOW DO I RETURN AN INTERNATIONAL ORDER?

Not happy with your purchase and living outside the USA? You will need to purchase a return label from a carrier of your choice and use the return address below to return your items. We cannot accept return requests as these require a USA address as we use USPS (post office) as our carrier. We recommend a tracking service when returning products as unfortunately we cannot be held responsible for any postal losses.
LINK
219 Harrison Avenue Suite #206
Harrison, NY 10528
USA

WHEN WILL I RECEIVE MY REFUND?

We will issue a refund for the full cost of the unused items within 7 business days of receiving them (but we aim to process your refund as soon as possible). Once processed, we will send you a confirmation via email. Please check your spam folder if needed. After that it can take your bank up to 10 business days to deposit it back into your account.

DO I NEED TO RETURN MY FREE GIFT AS WELL?

If you are returning an order that included a free product as part of a promotion, please ensure the gifted item is included with your return.

If the free product is not returned, your refund will be adjusted to deduct its retail value.
If you return part of your order and the remaining amount no longer qualifies for the free product, your refund will be adjusted accordingly to account for its retail value.
If you return the free product or an item identical to the free product (in any metal variation), no refund will be issued, as the free product has been returned.
Gifted products cannot be exchanged.

We hope you love your jewelry and wear it often! Treat it with love and care, and they'll keep sparkling for you for a long time.

HOW DO I TAKE CARE OF MY JEWELRY?

To keep your jewelry looking its best, we recommend to regularly wipe it with a soft, clean cloth. Store your pieces in a dry place. Avoid abrasive materials that can scratch the surface.

For our (sterling) silver jewelry, polish it regularly with a (silver) polishing cloth. If you let it go too long without polishing and your sterling silver piece has turned black, dull browny-red or a copper color you can use baking soda and aluminum foil to remove it. Click here for a tutorial. With proper care sterling silver jewelry can last you a lifetime.

If you prefer to use a silver dip cleaner for your sterling silver or silver plated pieces make sure to read the fine print and follow the directions. This product checks all the boxes, but using it is at your own risk.

OUR ADVICE

The best advice we can offer: jewelry is the last thing you put on in the morning and the first thing you remove in the evening. To keep your jewelry looking their best, we recommend removing your jewelry when showering, swimming, exercising or when applying perfumes and lotions. For stones, be careful with light and heat. It's best to avoid leaving them out in the sunlight as the color of the stone may change.

That said our pieces hold up amazingly, so an occasional dip in the water is fine. Frequent water exposure however can - over time - affect the durability of the plating. To maintain the shine and longevity of your jewelry, it's important to rinse your pieces with fresh water after a dip in the pool or ocean or a workout, and always pat dry with a microfiber cloth, and store them in a dry place.

CAN I SWIM AND WORKOUT IN MY JEWELRY?

To maintain the beauty of your pieces we recommend removing them before showering, swimming or exercising. That said our pieces hold up amazingly, so an occasional dip in the water or wearing them during a workout every now and then is fine. Make sure to rinse with fresh water afterwards and pat dry with a microfiber cloth. We have customers shower with their jewelry on a regular basis without issue. Please know that everyone's skin PH is different, and reacts differently to metals. It is best to avoid contact with water and any oils, lotions, and perfumes to protect the plating and any stones.

WHAT CAUSES STERLING SILVER TO TARNISH?

This information is for sterling silver pieces as well as the silver plated pieces as sterling silver is used in our plating.

Pure silver, like pure gold, does not tarnish. But pure silver is also incredibly soft so it cannot be used for jewelry making. To make it stronger an alloy metal is created by combining pure silver and a small amount of copper and zinc. This alloy with 92.5% silver and 7.5% other metals (typically copper) is called sterling silver.

The addition of copper makes it stronger, but it is also the metal that tarnishes when exposed to sulfur which naturally exists in the air around us. Many day-to-day items such as soaps, perfumes, and foods (eg. onions and eggs) also contain sulfur compounds. Other elements that will react with silver are chlorine, tissue paper (as this often contains acids) and the PH levels of our skin. Some people have silver pieces turn black overnight whereas others can wear it for years without a reaction. And some pieces may tarnish quicker or different than others.

This reaction dulls or discolors silver, but fortunately the corrosion doesn't do any harm and can be cleaned by polishing.

HOW TO EXTEND LONGEVITY

You can extend the longevity of your jewelry with proper care as explained above and with proper storage. We recommend using this little box, as we've found that it simply does the trick best, even for our sterling silver pieces.

How long costume jewelry lasts depends on a number of factors: the way you care for them, your skin composition, how often you wear it, and the air around you. Air causes metal to oxidize and a storage container keeps the air out as much as possible.

For ultimate protection put your pendants and chains in a small plastic bag first. Make sure the pieces are dry and get rid of as much air as possible before sealing the bag. Then place the plastic bag in our simple storage container. It's a true care-taker and is also perfect for travelling.

TIP: Silica gel packets or a piece of chalk also give added protection.

HOW TO KEEP DELICATE CHAINS FROM TANGLING

If you have problems with chain necklaces getting tangled, use a straw. Simply thread one end of the chain through the straw, close up the necklace, then store your jewelry items as normal.

WHAT ARE YOUR PIECES MADE OF?

A few items are made of sterling silver, but most of our jewelry pieces are made with high-quality brass. This brass base is then professionally plated and receives an anti-tarnish lacquer coating for protection.

All our materials are carefully selected to balance quality, beauty, and durability, allowing us to create a similar look and style as fine jewelry, but without the high cost of solid gold and diamonds. A stunning look made affordable and guilt-free. ;) Our pieces have been tried and tested for long lasting plating. With good jewelry care you can enjoy your LINK pieces for a long time.

ARE YOUR PIECES NICKEL FREE?

We cannot guarantee all our pieces are nickel free as brass may sometimes contain small traces of nickel. We do sell a few sterling silver pieces which are of course nickel free.

WHERE CAN I FIND THE SIZE OF EACH PIECE?

Of course nothing beats seeing the pieces in person. To help visualize the size of each item you will find detailed images on each product page, photos on models, and under product details on each page you will find exact measurements in inches and mm. We also offer the option to shop pendants by size - click here.

DO YOU HAVE A SIZING AND STYLING GUIDE?

- You can find our sizing chart for chains, bracelets and pendants here.
- The Signature Paperclip Chain can be styled in multiple ways when purchased in 32" or 40" length. Check out our styling guide here.
- Get inspired with our shop-the-look

ARE YOUR PIECES WATERPROOF?

To keep your jewelry looking their best, we recommend removing your jewelry when showering or swimming. That said our pieces hold up amazingly, so an occasional dip in the water is fine. Frequent water exposure however can - over time - affect the durability of the plating. To maintain the shine and longevity of your jewelry, it's important to rinse your pieces with fresh water after a dip in the pool or ocean or a workout, and always pat dry with a microfiber cloth, and store them in a dry place.

The only jewerly that is waterproof is solid gold and sterling silver. Our jewelry has been tried and tested for long lasting plating. With good jewelry care you can enjoy your LINK pieces for a long time.

DO YOUR PIECES TARNISH?

Any gold or silver plated jewelry will ultimately tarnish no matter where you buy it. The only gold that will not tarnish and last a lifetime is solid gold and with proper care sterling silver will also last a lifetime. Our jewelry has been tried and tested for long lasting plating. With good jewelry care you can enjoy your LINK pieces for a long time.

HOW DOES THE WEIGHT OF YOUR PIECES COMPARE TO SOLID GOLD?

Most of our pieces are made with gold or silver plated brass. Brass is 55% lighter than solid gold and 18% lighter than sterling silver, which explains the weight difference you may be noticing. We carefully select high-quality brass as our base material and apply professional plating techniques to ensure durability and beauty. It creates a similar look and style as fine jewelry, but without the high cost of solid gold and diamonds. A stunning look made affordable and guilt-free. ;)

CAN I ORDER A CUSTOM PIECE?

Yes! You can design a unique pendant for your friend group, wedding, school, college, store, special event, or business! Ideal for corporate gifts or business swag. We can turn your design into a sparkling reality, and we're happy to assist with the creative process. From finalized design to necklace in hand takes approximately 6 to 8 weeks, and we can even ship directly to your recipients.

More information here.

DO YOU OFFER GIFT CARDS?

Absolutely! We offer physical and digital gift cards. Click here and choose either physical (which will be shipped in hard copy) or digital (which will be emailed directly to the buyer) and select your preferred value. Both digital and physical gift cards are non-refundable.

Want to gift more than just a gift card?
Buy the Personalized Jewelry Gift Set. This customizable gift set lets her unwrap the best-selling paperclip chain and create her own style by adding pendants of her choice. It’s a thoughtful gift that begins with you and transforms into something uniquely hers to cherish.

HOW DO I REDEEM MY GIFT CARD?

Simply enter the code by clicking “Apply a gift card” during checkout. The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal.

CAN I HAVE MY ORDER GIFT-WRAPPED WITH A GIFT RECEIPT?

The Gift in PINK
We make sure that every LINK package is a joy to open! Pieces are thoughtfully linked together and beautifully packaged in a pouch. Orders over $75 include one free gift box. To top it off, all orders are shipped in a pink bubble envelope. Prices are never included, and you can add a personalized message at checkout.

Need more than one gift box? Add them to your order here or buy a Deluxe Storage Case to make it extra special. Forgot to add a message? Send an email contact@linknecklaces.com or text (914) 222 0609.

WHAY PAYMENT METHODS DO YOU ACCEPT?

We currently accept all major credit cards, Apple Pay, Google Pay and Paypal.

Installment Payments
ShopPay Installments in partnership with Affirm
We offer the option to pay in 4 interest-free instalments or monthly installments with potential interest. You must be 18 years or older, reside in the USA and have a US shipping address and orders must be $35+. You can find all the details here. For any questions please contact Affirm directly here.

Store Credit
To use store credit, simply sign into your LINK account with the email address used to place your order(s). No password needed. On a desktop click on the human-icon on the top right of your screen. On mobile click on the 3-lines on the top left and you will find 'log in' at the bottom of the menu. LINK store credit does not expire and can be used at any time.

HOW ARE REFUNDS PROCESSED?

Refund are issued to the method of payment used to place the order. We do not store payment details which means we cannot refund to a different payment method.

We will issue a refund for the full cost of the unused items within 7 business days of receiving them (but we aim to process your refund as soon as possible). Once processed, we will send you a confirmation via email. Please check your spam folder if needed. After that it can take your bank up to 10 business days to deposit it back into your account.

Installment payments
Refunds for orders made using ShopPay Installments which is a partnership with Affirm, it can take up to 14 business days for the funds to appear on your end. Affirm will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method. For further questions on your payments, you can reach Affirm's Customer Service team directly here.

HOW DO DISCOUNT CODES WORK?

Simply enter the discount code during checkout.
- Codes can only be used once
- Codes cannot be combined
- They won't work if they have expired
- Treasure Box sale items are excluded
- Vintage collection is excluded
- Gift cards are excluded

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. LINK has the right to hold and or cancel orders that use more than one discount code.

PROMOTION INFORMATION (Free products)
All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

I FORGOT TO USE MY DISCOUNT CODE!

We know how annoying it is when you completely forget to use your discount code! Just text or email us within 24 hours after placing your order with the name, email address and order number and we can still apply the discount code.

Did your order via the Facebook or Instagram platform?
Unfortunatly when you placed your order via Facebook or Instagram our hands are tied. These platforms do not allow us to make any changes once an order has been submitted. We can however add a store credit to your account.

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

WILL I BE CHARGED TAXES, DUTIES AND ANY OTHER FEES?

Sales tax
Sales tax is applied at check-out according to the state/province of the shipping address.

Import duties and/or taxes international shipments
For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. Taxes and duties are assessed by customs and other local government entities, not by LINK Necklaces. The recipient is responsible for payment and the costs (if any) will show at checkout.

Foreign Transaction Fees
LINK does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of LINK. We're based out of the USA and banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees. Should you have confirmed that the charge was made on LINK's end, please get in touch with us.

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)