Processing orders & customer service
Orders are processed Monday thru Friday excluding US national holidays, and we are available on those days from 9am to 5pm EST. 
* Email: info@linknecklaces.com
* Phone: (914) 236-0386
* Text: Message us on Facebook or Insta

Do you ship worldwide?
Yes, we ship worldwide from the NY with USPS and UPS. However there are some countries we are unable to ship to. Please note there may be duties and/or taxes imposed by the destination country upon delivery. The recipient is responsible for payment (scroll down for more information). 

Shipping costs and speed within the USA: USPS only
(Standard processing is 2 to 3 business days)

• Standard Processing & Shipping: FREE on all orders $75+
• Ships with USPS First Class mail
• Arrives 2 to 4 days (excluding Sundays) after processing
• Standard Processing & Shipping: $4.25 on orders up to $75
• Ships with USPS First Class mail
• Arrives 2 to 4 days (excluding Sundays) after processing
• Priority Mail = Priority Processing & Shipping
• Orders placed Monday thru Friday will ship out the next day 
• USPS Priority mail takes 1 - 2 days (excluding Sundays and holidays)
• Shipping cost calculated based on shipping address
• USPS delivery times are not guaranteed
• Insurance of value of purchase is included
• Shipping cost includes shipping and handling
• All shipping fees are in USD 

International shipping costs and speed: UPS or USPS (post office)
(Plus 2 to 3 business days processing time)

• Shipping via USPS (post office) does not include a door-to-door tracking number. The tracking number is only till the first stop across the border. Using USPS is at your own risk.
• Shipping via UPS does include a door-to-door tracking number
• Shipping cost calculated based on shipping address
• Shipping cost includes shipping, handling & insurance
• All shipping fees are in USD​
• USPS or UPS delivery times are not guaranteed

Import duties and/or taxes international shipments
For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. Taxes and duties are assessed by customs and other local government entities, not by LINK Necklaces. The recipient is responsible for payment.

• All our products have been given a so-called international HS code to enable international shipping. According to these codes the rates range from 0% to 5.2% depending on your purchase. Other than import duties the destination country may also charge local sales taxes. Taxes and duties are assessed by customs and other local government entities, not by LINK Necklaces. If you believe import duties have been wrongly calculated you'll need to reach out to your government agency to get it re-assessed.
• The CANADA- UNITED STATES - MEXICO agreement (CUSMA). All our products have been given a so-called international HS code to enable international shipping. All our products are marked as duty free within the CUSMA agreement. However, there may be a local sales tax charge (GST/PST). Taxes and duties are assessed by customs and other local government entities, not by LINK Necklaces. If you believe import duties have been wrongly calculated you'll need to reach out to your government agency to get it re-assessed.
• Dispute duty and taxes in Canada - click here
• The Australia Free Trade Agreement (AUFTA). All our products have been given a so-called international HS code to enable international shipping. All our products are marked as duty free within the AUFTA agreement. However, there may be a local sales tax charge. Taxes and duties are assessed by customs and other local government entities, not by LINK Necklaces. If you believe import duties have been wrongly calculated you'll need to reach out to your government agency to get it re-assessed.

What are your shipping times?
These are our estimated shipping times (plus 2 to 3 business days processing time)
* USA: 1 - 5 days (depending on selected shipping method)
* Canada: 5 - 15 days (depending on selected shipping method)
* Other countries: 5 -28 days (depending on selected shipping method)

Where is my package coming from?
Packages are all shipped from our studio in NY State through USPS or UPS.

Processing your order
If in stock, your order is processed within 2 to 3 business days and then shipped to you immediately. Personalized jewelry orders will be shipped out 7 to 10 business days after the order has been submitted. We are closed on all national US holidays.

Local to Rye, NY?
You'll have the option to pick your order from our office in Rye. Please select 'pick-up' during checkout. Your order will be ready for pick-up within 1 to 3 business days.

Processing special orders
Special order products will be shipped out 7 to 10 business days after the order has been submitted. Special order products will be labeled as such. 

Shipping your order to APO & FPO destinations
Your order will be shipped via USPS First-Class Mail® and arrive to APO & FPO processing center within seven (7) to ten (10) business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.  

Where can I find my tracking number?
When your items are shipped out, you will receive an automatic notification from the system via email providing you with a tracking number. Depending on your inbox’s security settings, our confirmation e-mail may be received as spam. Check your “Spam” or “Junk” mail folder periodically. To track your order click here for the USPS website and enter your tracking number.

What if my tracking number is not available?
It can sometimes take up to 2 days for your tracking number to be generated. If you haven't received a tracking number after this time or if the tracking number doesn't work, please contact us so we can solve it.

Order cancellation
Changed your mind? If you want to cancel or change your order, for any reason, please contact us ASAP and make sure to include your order number. We promise we will try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. We can’t change or cancel an order once its journey to you has begun. If your order can’t be canceled, and you still don’t love it after its arrived — just return it to us according to our return policy.

Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation. Always feel free to reach to us if you have any questions.