Shipping & Tracking

Do you ship worldwide?
Yes, we ship worldwide from the USA with USPS. However there are some countries we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Shipping costs within the USA
(excluding 1–3 day processing time)

  • FREE shipping on all orders $75 or more
    • USPS First Class Mail - 1 to 5 business days
  • Purchase up to $75: $4.25 shipping:
    • USPS First Class Mail - 1 to 5 business days
  • OPTIONAL upgrade to USPS Priority Mail
    • 1 to 3 business days
    • Cost calculated based on shipping address 
  • USPS delivery times are not guaranteed
  • Insurance of value of purchase is included
  • Shipping cost includes shipping and handling
  • All shipping fees are in USD 

Shipping costs to Canada via USPS
(excluding 1–3 day processing time)

  • Shipping cost calculated based on shipping address
  • Free shipping on any $249+ purchase
  • ​Shipping cost includes shipping and handling
  • Insurance of value of purchase is included
  • USPS delivery times are not guaranteed
  • All shipping fees are in USD ​
  • There may be duties and/or taxes imposed by the destination country upon delivery. The recipient is responsible for payment. 

International shipping costs USPS
(excluding 1–3 day processing time)

  • Shipping cost calculated based on shipping address
  • Shipping cost includes shipping, handling & insurance
  • All shipping fees are in USD​
  • USPS delivery times are not guaranteed
  • For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. The recipient is responsible for payment.

What are your shipping times?
These are our estimated shipping times (excluding 1–3 day processing time)
* USA: 2 - 5 days 
* Canada: 10 - 15 days
* Other countries: 15 days 

Where is my package coming from?
Packages are all shipped from our studio in NY State through USPS.

Processing your order
If in stock, your order is processed within 1 to 3 business days and then shipped to you immediately. Personalized jewelry orders will be shipped out 7 to 10 business days after the order has been submitted. We are closed on all national US holidays.

Local to Rye, NY?
You'll have the option to pick your order from our office in Rye. Please select 'pick-up' during checkout. Your order will be ready for pick-up within 1 to 3 business days. 

Processing special orders
Special order products will be shipped out 7 to 10 business days after the order has been submitted. Special order products will be labeled as such. 

Shipping your order to APO & FPO destinations
Your order will be shipped via USPS First-Class Mail® and guaranteed to arrive to APO & FPO processing center within seven (7) to ten (10) business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.  

Where can I find my tracking number?
When your items are shipped out, you will receive an automatic notification from the system via email providing you with a tracking number. Depending on your inbox’s security settings, our confirmation e-mail may be received as spam. Check your “Spam” or “Junk” mail folder periodically. To track your order click here for the USPS website and enter your tracking number.

What if my tracking number is not available?
It can sometimes take up to 2 days for your tracking number to be generated. If you haven't received a tracking number after this time or if the tracking number doesn't work, please contact us so we can solve it.

Order cancellation
Change your mind? If you want to cancel or change your order, for any reason, please contact us ASAP and make sure to include your order number. We promise we will try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. We can’t change or cancel an order once its journey to you has begun. If your order can’t be canceled, and you still don’t love it after its arrived — just return it to us according to our return policy.

Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control or delays due to the pandemic. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation. Always feel free to reach to us if you have any questions.