FAQ

HOW AND WHEN CAN I REACH YOU?
WHAT IS YOUR RETURN POLICY AND IS IT FREE?
HOW DO I RETURN PIECES?
WHAT IS YOUR EXCHANGE POLICY?
HOW DOES THE CLASP WORK?
I FORGOT TO USE MY DISCOUNT CODE!
HOW DO DISCOUNT CODES WORK? AND FREE PRODUCTS?
CAN I CANCEL OR UPDATE MY ORDER? OR CHANGE THE SHIPPING ADDRESS?
HOW CAN I TRACK MY ORDER?
MISSING ITEM? WRONG ITEM? DAMAGED ITEM?
DO YOU OFFER A GUARANTEE?
DO YOU OFFER A WARRANTY
CAN I GET A CLASP IN THE BACK OF THE NECKLACE?
WHERE DO YOU SHIP FROM? AND HOW FAST ARE YOU?
WHAT ARE THE DOMESTIC SHIPPING FEES AND DELIVERY TIMELINES?
WHAT ARE THE INTERNATIONAL SHIPPING COSTS AND DELIVERY TIMELINES?
HOW CAN I CHECK THE STATUS OF MY ORDER?
CAN I CANCEL OR UPDATE MY ORDER? OR CHANGE THE SHIPPING ADDRESS?
WHAT SHOULD I DO IF MY TRACKING NUMBER KEEPS SHOWING 'IN TRANSIT'
IT SAYS MY ORDER HAS BEEN DELIVERED, BUT I DIDN'T RECEIVED IT
WHAT IS THE RETURN POLICY AND IS IT FREE?
HOW DO I RETURN PIECES?
WHAT IS YOUR EXCHANGE POLICY?
HOW DO I RETURN AN INTERNATIONAL ORDER?
WHEN WILL I RECEIVE MY REFUND?
DO I NEED TO RETURN MY FREE GIFT AS WELL?
HOW DO I TAKE CARE OF MY JEWELRY?
OUR ADVICE
CAN I SWIM AND WORKOUT IN MY JEWELRY?
WHAT CAUSES STERLING SILVER TO TARNISH?
HOW TO EXTEND LONGEVITY
HOW TO KEEP DELICATE CHAINS FROM TANGLING
WHAT ARE YOUR PIECES MADE OF?
WHAT ARE PIECES COATED WITH?
ARE YOUR PIECES NICKEL FREE?
WHAT IS THE GOLD COLOR OF YOUR PIECES?
WHERE CAN I FIND THE SIZE OF EACH PIECE?
DO YOU HAVE A SIZING AND STYLING GUIDE?
ARE YOUR PIECES WATERPROOF?
DO YOUR PIECES TARNISH?
HOW DOES THE WEIGHT OF YOUR PIECES COMPARE TO SOLID GOLD? 
CAN I ORDER A CUSTOM PIECE?
DO YOU OFFER GIFT CARDS?
HOW DO I REDEEM MY GIFT CARD?
CAN I HAVE MY ORDER GIFT-WRAPPED WITH A GIFT RECEIPT?
WHAY PAYMENT METHODS DO YOU ACCEPT?
HOW ARE REFUNDS PROCESSED?
HOW DO DISCOUNT CODES WORK?
I FORGOT TO USE MY DISCOUNT CODE!
WILL I BE CHARGED TAXES, DUTIES AND ANY OTHER FEES?