FAQ

We are based in Harrison, NY and our customer service hours are Monday thru Friday from 9am to 5pm EST- excluding US national holidays, Black Friday, and Boxing Day (December 26th). Although as a small business we do tend to check our phone outside these hours as well :- ). 

We can be reached via:

• Email: contact@linknecklaces.com
• Phone and text: (914) 222-0609
• Message us on Facebook or Insta 

Return Requirements

• Items must be unworn and undamaged
• Chains must include their clasp 
• Items must be returned within 30 days of delivery
• Items must be returned in a bubble mailer
• The return must include name and order number
• To request a return click here
• $6.95 flat rate shipping fee via USPS
• Returns received after the 30 day return window will be issued a store credit

These items are not returnable:

• Items from Treasure Box Sale
• Gift Cards
• Storage Boxes

Shipping fees are non-refundable

Use a bubble mailer to return the unworn items and include a note with your name and/or your order number. We do not refund items received outside the 30 day return period and shipping fees are non-refundable.

There are two ways to return items.
ONE:
Log into your LINK account (no password needed) by clicking here and request a return. This will give you the convenience of printing a USPS return shipping label at home.

• $6.95 flat rate return shipping via USPS, includes tracking
• This fee will be deducted from your refund amount
• No restocking fee
• This option is only available for returns within the USA
• Final sale items: Treasure Box sales items cannot be returned
• Gift cards and storage boxes cannot be returned.

TWO:
You can purchase a return label from a carrier of your choice and use the return address below to return your items. We recommend a tracking service when returning products as unfortunately we cannot be held responsible for any postal losses. We will however always try to help to resolve any issues.
LINK
219 Harrison Avenue
Suite #206
Harrison, NY 10528

We do not offer exchanges. You can return items within 30 days of delivery. We usually process the refund within a few days of receiving the package (Mon thru Friday, excluding holidays). After that it can take your bank up to 10 business days to have the amount show in your account. You can order another item whenever it's convenient for you.

Contact us if you want to exchange
914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

Our circular LINK clasps are a bit different from traditional necklace closures. Instead of a standard lobster clasp at the back, our chains feature a unique LINK PUSH-IN clasp. This innovative design allows you to easily put on and take off your necklace while also making it effortless to swap pendants.

DO NOT PULL OPEN! 

• Find the join
• Gently push straight down
• Click here for a video

Questions about one of our other clasps? Click here.

Happy LINKing!

We know how annoying it is when you completely forget to use your discount code! Just text or email us within 24 hours after placing your order with the name, email address and order number and we can still apply the discount code.

Did your order via the Facebook or Instagram platform?
Unfortunatly when you placed your order via Facebook or Instagram our hands are tied. These platforms do not allow us to make any changes once an order has been submitted. We can however add a store credit to your account.

914 222 0609 (text or phone)
contact@linknecklaces.com 
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

Discount codes can be entered at checkout. 

• Codes can only be used once
• Codes cannot be combined 
• They won't work if they have expired
• Treasure Box sale items are excluded
• Vintage collection is excluded
• Gift cards are excluded

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. LINK has the right to hold and or cancel orders that use more than one discount code.

PROMOTION INFORMATION (Free products)
All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

914 222 0609 (text or phone)
contact@linknecklaces.com 
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

Our LINK Team works hard to get your order shipped out as quickly as possible. If you want to cancel or update your order please contact us ASAP via text or email. If your order has not been processd yet or is still in the USPS mailing bag in our studio we should be able to catch it in time. 

Did your order via the Facebook or Instagram platform?
We’d love to update your order, but when orders are placed via Facebook or Instagram our hands are tied. Unfortunately, these platforms do not allow us to make any changes once an order is submitted (these big corporations sure make things tricky for small businesses sometimes).

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

Email with Tracking Number
Once your order is packed and ready to ship, you’ll receive a tracking number via email.

Log into your account
Can't find the email? Log into your LINK account (no password needed) by clicking here. You will find all your order information in one spot.

Missing or wrong item?
We have a great team of LINKers who process all the orders. Of course they aim for a perfect match for each personalized design, but every now and then an error slips in. We are all about happy LINKIng and will always make it right. Please get in touch with us.

Damaged item?
We apologize for your defective piece. It is very rare for our pieces to arrive damaged or break after a short time, but it does occasionally happen. Please text or email a photo and we get back to you asap.

914 222 0609 (text or phone)
contact@linknecklaces.com 
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

We are all about happy LINKing and offer a HAPPINESS GUARANTEE. If you are not 100% satisfied with your purchase or if you change your mind, simply send the UNWORN pieces back within 30 days of delivery and we will refund the full cost of the item. We recommend a tracking service when returning products as unfortunately we cannot be held responsible for any postal losses. We will however always try to help to resolve any issues.

And please always feel free to get in touch with us with any questions or concerns.

914 222 0609 (text or phone)
contact@linknecklaces.com 
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

We’re committed to creating high-quality pieces that are made to be worn and loved, which is why we offer a 1-year warranty from the date your order is delivered.

This warranty covers any issues resulting from a defect in materials or workmanship - like a faulty clasp or chain that breaks unexpectedly. If your piece qualifies, we’ll repair it at no cost, or replace it with a product of equal value if we no longer carry the original item. The warranty doesn’t cover normal wear and tear, tarnishing, scratches, or damage caused by water, perfume, or improper care. It also doesn’t apply to lost or stolen items, or to pieces that have been altered or repaired by anyone outside of LINK.

If something goes wrong within that first year, just reach out with your order number and a photo of the issue. If it’s been more than a year, feel free to reach out anyway - we’ll always do our best to help, and may be able to offer a discounted repair or replacement. As always, we’re here to help and want you to feel confident every time you LINK up.

If we send a replacement piece under our 1-year warranty, the original warranty period still applies and does not restart. However, if anything seems off with the replacement itself, please let us know within 5 business days of receiving it so we can make it right.

Yes!

For our dainty chains you can easily do so yourself by adding the Chain LINK Clasp set and a small Infinity Clasp to your order. Swap the circular LINK Clasp on the chain with the Infinity clasp and you will get the same design as the Ultimate Delicate Sparkling Rolo Chain.

Do this for: 

• Delicate Sparkling Small Paperclip Chain
• Satellite Chain
• Vibrant Rainbow chain (already comes with Infinity Clasp)

For our larger LINK chains contact us. 

• Elegant Paperclip Chain
• Chunky Paperclip Chain
• Signature Paperclip Chain
• Diamond Shaped Chain
• Luxurious Almond Chain

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

Return Requirements

• Items must be unworn and undamaged
• Chains must include their clasp
• Items must be returned within 30 days of delivery
• Items must be returned in a bubble mailer
• The return must include name and order number
• To request a return click here
• $6.95 flat rate shipping fee via USPS
• Returns received after the 30 day return window will be issued a store credit.

These items are not returnable:

• Items from Treasure Box Sale
• Gift Cards
• Storage boxes

Shipping fees are non-refundable

Use a bubble mailer to return the unworn items and include a note with your name and/or your order number.  We do not refund items received outside the 30 day return period and shipping fees are non-refundable.

There are two ways to return items.
ONE:
Log into your LINK account (no password needed) by clicking here and request a return. This will give you the convenience of printing a USPS return shipping label at home.

• $6.95 flat rate return shipping via USPS, includes tracking
• This fee will be deducted from your refund amount
• No restocking fee
• This option is only available for returns within the USA
• Final sale items: Treasure Box sales items cannot be returned 

TWO:
You can purchase a return label from a carrier of your choice and use the return address below to return your items. We recommend a tracking service when returning products as unfortunately we cannot be held responsible for any postal losses. We will however always try to help to resolve any issues.
LINK
219 Harrison Avenue
Suite #206
Harrison, NY 10528

We do not offer exchanges. You can return items within 30 days of delivery. We usually process the refund within a few days of receiving the package (Mon thru Friday, excluding holidays). After that it can take your bank up to 10 business days to have the amount show in your account. You can order another item whenever it's convenient for you.

Get in touch with us if you want to exchange:
914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

Not happy with your purchase and living outside the USA? You will need to purchase a return label from a carrier of your choice and use the return address below to return your items. We cannot accept return requests as these require a USA address as we use USPS (post office) as our carrier. We recommend a tracking service when returning products as unfortunately we cannot be held responsible for any postal losses.
LINK
219 Harrison Avenue Suite #206
Harrison, NY 10528
USA

We will issue a refund for the full cost of the unused items within 7 business days of receiving them (but we aim to process your refund as soon as possible). Once processed, we will send you a confirmation via email. Please check your spam folder if needed. After that it can take your bank up to 10 business days to deposit it back into your account.

If you are returning an order that included a free product as part of a promotion, please ensure the gifted item is included with your return.

• If the free product is not returned, your refund will be adjusted to deduct its retail value.
•  If you return part of your order and the remaining amount no longer qualifies for the free product, your refund will be adjusted accordingly to account for its retail value.
• If you return the free product or an item identical to the free product (in any metal variation), no refund will be issued, as the free product has been returned.
• Gifted products cannot be exchanged.

A few items are made of sterling silver, but most of our jewelry pieces are made with high-quality brass. This brass base is then professionally plated and receives an anti-tarnish lacquer coating for protection. Under the material tab on each product page you will find what a product is made of. 

All our materials are carefully selected to balance quality, beauty, and durability, allowing us to create a similar look and style as fine jewelry, but without the high cost of solid gold and diamonds. A stunning look made affordable and guilt-free. Our pieces have been tried and tested for long lasting plating. With good jewelry care you can enjoy your LINK pieces for a long time.

Our pieces begin with a high-quality brass base - an alloy of copper and zinc. Each one is then expertly plated with a thin layer of real gold using an electroplating process, which bonds the gold securely to the brass. To keep your jewelry looking its best, we finish with a protective anti-tarnish lacquer that preserves shine and slows natural wear. The result is jewelry that captures the beauty of solid gold while staying both affordable and durable.

We cannot guarantee all our pieces are nickel free as brass may sometimes contain small traces of nickel. We do sell a few sterling silver pieces which are of course nickel free.

Our gold finish closely mimics the warm, rich tone of 18k gold - a deeper, more vibrant yellow compared to the paler hue of 14k gold. While it’s not solid gold, the color has that same radiant warmth and glow.

We do our best to make sure our product photos reflect the true color of each piece, but keep in mind that screen settings can vary. And of course, nothing truly compares to the real thing - but we think this comes close.

Of course nothing beats seeing the pieces in person. To help visualize the size of each item you will find detailed images on each product page, photos on models, and under the size tab on each product page you will find exact measurements in inches and mm. We also offer the option to shop pendants by size -click here.

• You can find our sizing chart for chains, bracelets and pendants here.
• The Signature Paperclip Chain can be styled in multiple ways when purchased in 32" or 40" length. Check out our styling guide here.
• Get inspired with our shop-the-look

To keep your jewelry looking their best, we recommend removing your jewelry when showering or swimming. That said our pieces hold up amazingly, so an occasional dip in the water is fine. Frequent water exposure however can - over time - affect the durability of the plating. To maintain the shine and longevity of your jewelry, it's important to rinse your pieces with fresh water after a dip in the pool or ocean or a workout, and always pat dry with a microfiber cloth, and store them in a dry place.

The only jewelry that is waterproof and tarnish free is solid gold, unplated stainless steel and sterling silver, regardless where you buy it. Our jewelry has been tried and tested for long lasting plating. With good jewelry care you can enjoy your LINK pieces for a long time.

Any gold or silver plated jewelry will ultimately tarnish no matter where you buy it. The only gold that will not tarnish and last a lifetime is solid gold and with proper care sterling silver will also last a lifetime. Our jewelry has been tried and tested for long lasting plating. With good jewelry care you can enjoy your LINK pieces for a long time.

Most of our pieces are made with gold or silver plated brass. Brass is 55% lighter than solid gold and 18% lighter than sterling silver, which explains the weight difference you may be noticing. We carefully select high-quality brass as our base material and apply professional plating techniques to ensure durability and beauty. It creates a similar look and style as fine jewelry, but without the high cost of solid gold and diamonds. A stunning look made affordable and guilt-free. ;)

Yes! You can design a unique pendant for your friend group, wedding, school, college, store, special event, or business! Ideal for corporate gifts or business swag. We can turn your design into a sparkling reality, and we're happy to assist with the creative process. From finalized design to necklace in hand takes approximately 6 to 8 weeks, and we can even ship directly to your recipients.

More information here.

We currently accept all major credit cards, Apple Pay, Google Pay and Paypal.

Installment Payments
ShopPay Installments in partnership with AffirmWe offer the option to pay in 4 interest-free instalments or monthly installments with potential interest. You must be 18 years or older, reside in the USA and have a US shipping address and orders must be $35+. You can find all the details here. For any questions please contact Affirm directly here.

Store Credit
To use store credit, simply sign into your LINK account with the email address used to place your order(s). No password needed. On a desktop click on the human-icon on the top right of your screen. On mobile click on the 3-lines on the top left and you will find 'log in' at the bottom of the menu. LINK store credit does not expire and can be used at any time.

Refund are issued to the method of payment used to place the order. We do not store payment details which means we cannot refund to a different payment method.

We will issue a refund for the full cost of the unused items within 7 business days of receiving them (but we aim to process your refund as soon as possible). Once processed, we will send you a confirmation via email. Please check your spam folder if needed. After that it can take your bank up to 10 business days to deposit it back into your account.

Installment payments
Refunds for orders made using ShopPay Installments which is a partnership with Affirm, it can take up to 14 business days for the funds to appear on your end. Affirm will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method. For further questions on your payments, you can reach Affirm's Customer Service team directly here. 

Simply enter the discount code during checkout.

• Codes can only be used once
• Codes cannot be combined
• They won't work if they have expired
• Treasure Box saleitems are excluded
• Vintage collectionis excluded
• Gift cardsare excluded

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. LINK has the right to hold and or cancel orders that use more than one discount code.

PROMOTION INFORMATION (Free products)
All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

We know how annoying it is when you completely forget to use your discount code! Just text or email us within 24 hours after placing your order with the name, email address and order number and we can still apply the discount code.

Did your order via the Facebook or Instagram platform?
Unfortunatly when you placed your order via Facebook or Instagram our hands are tied. These platforms do not allow us to make any changes once an order has been submitted. We can however add a store credit to your account. 

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

Sales tax
Sales tax is applied at check-out according to the state/province of the shipping address. 

Import duties and/or taxesinternational shipments
For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. Taxes and duties are assessed by customs and other local government entities, not by LINK Necklaces. The recipient is responsible for payment and the costs (if any) will show at checkout.

Foreign Transaction Fees
LINK does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of LINK. We're based out of the USA and banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees. Should you have confirmed that the charge was made on LINK's end, please get in touch with us. 

914 222 0609 (text or phone)
contact@linknecklaces.com
(Customer service hours are Monday thru Friday from 9am to 5pm EST - excluding holidays)

We cannot see and do not store your credit card information. This means we can only charge your card once. Please contact your bank if you see a charge twice. We can let you know what card you used for your purchase as the last 4 digits of the card used are visible in our system.