Shipping & Tracking

We offer reliable shipping with UPS & USPS​


Shipping costs within the USA*

  • Free shipping on all purchases
* UPS Domestic with insurance is an additional $14
* We recommend insurance for any shipping with a value of $100 or more
​* Shipping cost includes shipping and handling
* All shipping fees are in USD

Shipping costs to Canada*

  • Purchase up to $25: $8.95 shipping
  • Purchase between $25 and $75: $6.95 shipping
  • Free shipping on any $75+ purchase
There may be duties and/or taxes imposed by the destination country upon delivery. The recipient in this case, is responsible for payment.
​* Shipping cost includes shipping and handling.
* We recommend insurance for any shipping with a value of $100 or more
* All shipping fees are in USD ​

International shipping USPS

Priority mail international is $25 excluding insurance. For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. The recipient in this case, is responsible for payment.  
* Shipping cost includes shipping and handling.
* All shipping fees are in USD​
* Please email us if you wish to ship internationally.


Sales Tax

Sales tax is only applied to purchases made within the State of New York. Tax charges will appear automatically during your checkout.


Processing your order

Once we get your order, we take care of it right away so you can get your items ASAP! All orders are generally processed within one (1) to two (2) business days and then shipped to you immediately, All shipping fees are in USD.


Shipping your order

Before we ship your order, we just need to get your credit card approved. We may contact you for additional information, but only if needed. But don’t worry, your credit card will not be charged until the order has been shipped. Of course rings and customized orders may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect.

For your security, high value orders may require a signature upon delivery. If you can’t be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. In the event that your order can’t be shipped, we’ll contact you within two (2) business days to let you know why your shipment has been held up.


Shipping your order to APO & FPO destinations

Your order will be shipped via USPS First-Class Mail® and guaranteed to arrive to APO & FPO processing center within seven (7) to ten (10) business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.  


Exceptions

Family and Personalized Jewelry orders will be shipped out seven (7) to ten (10) business days after order has been submitted due to the customization work involved. Again, we want to get your order perfect.  


Tracking your order

Of course, you want to know when your item(s) is going to arrive on your doorstep. That’s why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient’s doorstep. Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as spam. Check your “Spam” or “Junk” mail folder periodically. Also, be sure to add info@ceciliajewel.com to your Email Address Book to ensure that our emails make it into your inbox.  


Order cancellation

Change your mind? If you want to cancel or change your order, for any reason, please contact us and make sure to include your order number, as soon as possible. We promise we will try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact us immediately after you change your mind about your order, it might already be in the shipping process. We can’t change or cancel an order once its journey to you has begun. So, if your order can’t be canceled, and you still don’t love it after its arrived — just return it to us according to our return policy.